Soon, Pune citizens who wish to register a civil complaint can do so at an Integrated Central Command and Control Center (ICCC) set up by the Pune Municipal Corporation (PMC) as a single point of contact for such issues.
The ICC will also serve as a disaster management and traffic control center, monitoring illegal activities in the city.
In his order, Pune Municipal Commissioner Vikram Kumar said that a centralized IT-based system will be set up to handle civil issues related to smart city, Police, Fire Department, Pune Mahanagar Parivahan Mahamandal Limited (PMPML), Roads Department, Sanitation Department, Department of Pune Electricity, Anti-Infringement Department, Water Supply Department, Security Department, Trees Department, Garden Department, Health Department, Solid Waste Management Department. Kumar said a team of three civilian officers led by Deputy Municipal Commissioner Pratibha Patel as contract officer was formed to establish the ICC.
Pune Municipal Corporation already has a dedicated command and control center for its disaster management division that operates 24/7 during monsoon and operates during business hours the remainder of the year.
Similarly, the city police have a dedicated command and control center at Pune Police Commissariat and the public transport bus company Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) has set up its own control center in Swargate.
Pune Smart City Development Corporation Ltd has also set up a command and control center near PL Deshpande Garden and it has been used extensively during the pandemic to analyze and plan a strategy to tackle the spread of Covid in the city.
“There were command and control centers in a few civil administrations. However, there is a need to have a central command and control center to monitor all issues related to civilians,” Patel said. She said that the project is in the conceptual stage and will need in-depth study. It will be citizen-oriented and enable rapid response to citizens’ concerns. The Project Management Committee (PMC) will first prepare a Detailed Project Report (DPR) for ICCC which will include infrastructure and use of the latest technological facilities,” Patel said.
Pune Municipal has a call center under the PMC Care initiative where citizens can register their complaints through various means of communication. However, doubts have been raised about its effectiveness with citizens noting that complaints are closed without resolution.