Ola and Uber receive CCPA notices: Customers complain that drivers cancel trips, refuse to put on ACs and insist on cash-only payments.
Ten days later, after the government held a meeting with cab aggregators Ola and Uber – the consumer protection regulator CCPA notified the ride-sharing giants on Friday. Ride-hailing platforms – Ola and Uber – have been accused of unfair practices and consumer rights violations.
Here are five things you need to know:
1. “Lack of services” is one of the main reasons behind the instructions. “We have issued notices to both Ola and Uber. Most of the consumer complaints received in the last one year are related to a lack of services and other unfair business practices,” the Central Consumer Protection Authority (CCPA) Chief Commissioner of Funds told Khare News Agency. PTI
2. Between April 1, 2021 and May 1, 2022, 2,482 grievances were filed against Ola – and 54 percent of these were related to shortages in services, while 770 grievances were filed against Uber. 64 percent of these are complaints related to ‘lack of services’.
3. “The cancellation fee will not be prominently displayed on the platform before the ride is booked. Unnecessary cancellation charges will be incurred by the user when the driver is unable to accept the ride or canceled the ride. The watchdog said in a statement,” -Customers complain about insistence on only payment.
4. Just a day ago, Uber said in a statement that it had increased fares “to cushion drivers from the impact of rising fuel prices in many cities in India.” It says the driver is now able to see the destination and the estimated cost of the trip – one of the main reasons behind the trip’s cancellation, which, according to many, is a huge inconvenience for users when trying. Book rides.
5. Ola, Uber, Meru, Jugnu and Rapido representatives attended the May 10 meeting. “We have informed them about increasing consumer complaints against their platforms. We have given them statistics. We have asked them to improve their system and resolve customer grievances. Said after the meeting.
(With inputs from PTI)