1,000 complaints against Air India in three months: Centre | Latest News India

Minister of State for Civil Aviation VK Singh said on Monday that about 1,000 passenger complaints have been received against Tata Group-owned Air India in the last three months.

byNeha LM TripathiNew Delhi

Minister of State for Civil Aviation VK Singh said on Monday that about 1,000 passenger complaints have been received against Tata Group-owned Air India in the last three months.

He said the complaints related to issues such as fare refunds, overbooking of flights and other staff behaviour.

Tata Group took control of Air India on January 27 after winning the airlines bid on October 8 last year.

The Ministry of Civil Aviation has been receiving complaints related to air transport including Air India, such as fare refunds, flight problems, crew behaviour, luggage problems, overbooking of flights, etc. About 1,000 such complaints have been received. Air India during the last three months,” Singh said in a written reply to a question by Dr Anil Agarwal.

Singh said the Directorate of Civil Aviation (DGCA) conducted an audit of scheduled domestic airlines at various airports in May and June this year. “During such audit, it was found that Air India was not in compliance with the norms in force in this regard and accordingly penalty was imposed on Air India as per the prescribed provisions,” he said.

DGCA had fined Air India on June 14 10 lakh for not compensating passengers who refused to travel on overbooked flights.

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